Privacy Policy for Spana App

1. Introduction

Spana Company Limited ("Spana", "we", "us", or "our") owns and operates the Spana App, the Spana website at www.spana.app, and related services.

Spana App is a digital automotive service platform designed to help vehicle owners access vehicle repair and maintenance services, connect with mechanics and service centers, request and compare quotations, book automotive services, access genuine spare parts and consumables, receive maintenance reminders, and maintain vehicle service and expense records.

This Privacy Policy explains how Spana Company Limited collects, uses, stores, protects, and shares personal information when you use the Spana App, our website, or related services.

By using Spana App, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use Spana App and the services you choose to access.

2.1 Personal and Account Information

When you create or use a Spana account, we may collect information including:

• First name and last name
• Mobile phone number
• Email address
• User or account identifier
• Account profile information
• Login and authentication information

We use this information to create and manage your account, authenticate users, provide customer support, communicate with you, and deliver Spana services.

2.2 Vehicle Information

When you register a vehicle with Spana, we may collect information including:

• Vehicle registration or plate number
• Vehicle make
• Vehicle model
• Vehicle year
• Fuel type
• Transmission type
• Vehicle service information
• Vehicle repair history
• Vehicle maintenance records
• Vehicle-related expenses

This information is used to provide vehicle-specific services, maintenance records, reminders, recommendations, quotations, and service history.

2.3 Service Requests and Booking Information

When you request automotive services through Spana, we may collect:

• Requested service or repair
• Description of the vehicle problem
• Preferred service date and time
• Booking information
• Selected mechanic or service center
• Quotations received or accepted
• Service status
• Repair and maintenance history
• Parts and services ordered
• Communications relating to a service request

This information is necessary to connect customers with mechanics, automotive professionals, service centers, suppliers, and other relevant service providers.

2.4 Location Information

Spana may request access to your device location when location is required for a feature you choose to use.

Location information may be used to:

• Find mechanics or service centers near you
• Identify available automotive services in your area
• Provide mobile mechanic services
• Determine the location where a requested service should be provided
• Improve locally relevant service results

Where required by your device, Spana will request permission before accessing device location. Users may manage location permissions through their device settings.

Spana does not use precise device location for unrelated advertising purposes unless separately disclosed and permitted by applicable law.

2.5 Payment and Transaction Information

Where payment functionality is available, we may collect transaction-related information such as:

• Amount paid
• Transaction reference
• Payment status
• Service or order associated with a payment
• Transaction date
• Purchase and booking history

Payments may be processed through banks, mobile money operators, card processors, payment gateways, or other authorized payment providers.

Where a third-party payment provider directly collects sensitive payment credentials, such information is handled according to that provider's privacy and security practices.

Spana will only retain payment information necessary for transaction records, reconciliation, customer support, fraud prevention, and compliance with applicable law.

2.6 Photos, Documents and Other Content

Where Spana allows users to upload images, documents, descriptions, or other information relating to a vehicle or service request, we may process that information to provide the requested service.

Users should only upload information they are authorized to provide.

2.7 Device, Usage and Technical Information

When you use Spana App or our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Device type
• Operating system
• App version
• Browser type and version
• Device or app identifiers
• Pages, screens, or features accessed
• Date and time of access
• App interactions
• Crash information
• Diagnostic information
• Performance information

We use this information to operate, secure, troubleshoot, analyze, and improve Spana App.

3. How We Use Your Information

Spana may use information collected through the App to:

• Create and manage user accounts
• Register and manage vehicles
• Provide automotive service requests and bookings
• Connect customers with mechanics and service centers
• Provide and compare service quotations
• Provide mobile mechanic services
• Process orders and transactions
• Maintain vehicle repair and maintenance history
• Track vehicle-related expenses
• Send service and maintenance reminders
• Send booking, payment, service and account notifications
• Provide customer support
• Improve the functionality and performance of Spana
• Detect and prevent fraud, abuse and unauthorized activity
• Protect Spana users and service providers
• Diagnose technical problems
• Perform analytics
• Comply with applicable laws and regulatory requirements

Where required by applicable law, Spana will obtain consent before using personal information for purposes that require consent.

4. Sharing of Information

Spana does not unnecessarily disclose personal information. Information may be shared with the following categories of recipients when necessary:

Mechanics and Service Centers

Information required to fulfil a service request may be provided to the mechanic, service professional, workshop, service center, supplier, or other automotive provider selected or involved in fulfilling the request. For example, this may include your name, phone number, vehicle information, service request, booking details, and service location.

Payment Providers

Transaction information may be shared with authorized banks, mobile money operators, payment gateways, or other payment service providers where necessary to process or verify payments.

Technology and Infrastructure Providers

We may use trusted third parties for services such as:

• Cloud hosting
• Database hosting
• Authentication
• Push notifications
• Email or SMS delivery
• Analytics
• Application monitoring
• Crash reporting
• Customer support

These providers may process information only as necessary to provide their services to Spana and subject to appropriate confidentiality and security requirements.

Legal and Regulatory Authorities

Information may be disclosed where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests by authorities
• Comply with court orders or legal processes
• Investigate fraud or unlawful activity
• Protect the rights, safety and property of Spana, our users, service providers, or the public

Business Transactions

If Spana Company Limited becomes involved in a merger, acquisition, restructuring, financing, or sale of business assets, information may be transferred as part of that transaction subject to applicable data protection requirements.

Spana does not sell users' personal information for monetary consideration.

5. Data Security

Spana takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include encrypted communication, controlled access to systems, authentication controls, server and database security, monitoring, backups, and other appropriate safeguards.

However, no method of transmitting or storing information electronically can guarantee absolute security.

Users are responsible for protecting their account credentials and should not share passwords, verification codes, or other account security information with unauthorized persons.

6. Data Retention

Spana retains personal information only for as long as reasonably necessary to:

• Provide Spana services
• Maintain an active user account
• Maintain legitimate transaction and service records
• Resolve disputes
• Prevent fraud
• Meet accounting, regulatory and legal obligations
• Protect the rights of Spana and its users

Different categories of information may have different retention periods.

When information is no longer required for a legitimate business or legal purpose, Spana will delete, anonymize, or securely dispose of it in accordance with applicable requirements.

Certain records may be retained after account deletion where retention is required by law, taxation, accounting, fraud-prevention, dispute-resolution, or other legitimate legal obligations.

7. Account and Personal Data Deletion

Users may request deletion of their Spana account and associated personal information. Account deletion may be requested:

• Through the account deletion functionality provided within Spana App, where available;
• Through the Spana website account deletion request service; or
• By contacting Spana at mambo@spana.app.

After receiving and verifying a valid deletion request, Spana will delete or anonymize personal information associated with the account unless specific information must be retained for legitimate legal, regulatory, accounting, fraud-prevention, or dispute-resolution purposes.

Account deletion is permanent and may result in loss of access to vehicle history, bookings, service records, and other account-related information.

8. User Privacy Rights

Subject to applicable law, users may have rights concerning their personal information, including the right to:

• Know what personal information Spana collects and why it is collected
• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of information
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Make a complaint regarding the processing of personal information

Requests may be submitted to mambo@spana.app.

Spana may request reasonable information to verify the identity of a person making a privacy request before acting on that request.

9. Notifications and Communications

Spana may send service-related communications including:

• Account verification messages
• Booking updates
• Service updates
• Payment notifications
• Security notifications
• Maintenance reminders
• Customer support communications

Where permitted, users may also receive information regarding Spana products, offers, services, or promotions.

Users may opt out of non-essential promotional communications using the available unsubscribe or communication preference options.

Essential transactional or security messages may continue where necessary to operate a user's account or provide a requested service.

10. Cookies and Similar Technologies

The Spana website may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve security
• Understand website usage
• Diagnose technical problems
• Improve services

Browser users may control cookies through browser settings. Disabling certain cookies may affect some website functionality.

11. Analytics and Third-Party Services

Spana may use analytics, crash-reporting, notification, cloud infrastructure, payment, or other third-party technologies to operate and improve the App.

These services may process device, diagnostic, usage, transaction, or other information depending on the services provided.

Spana reviews third-party providers and seeks to use services that provide appropriate privacy and security protections.

12. International Data Transfers

Spana Company Limited is based in Tanzania.

Personal information may be stored or processed in Tanzania or in other countries where Spana's technology or service providers operate.

Where personal information is transferred across borders, Spana will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable data protection laws.

13. Children's Privacy

Spana App is intended for persons who are legally capable of requesting and purchasing automotive services.

Spana does not knowingly collect personal information from children under the age of 18 without appropriate authorization where required.

If we become aware that personal information of a child has been collected contrary to applicable requirements, we will take reasonable steps to remove the information.

Parents or guardians who believe that a child has provided personal information to Spana may contact us at mambo@spana.app.

14. Third-Party Links and Services

Spana App and the Spana website may contain links to websites or services operated by third parties.

Spana is not responsible for the privacy practices of independent third parties. Users should review the privacy policies of those services before providing them with personal information.

15. Changes to this Privacy Policy

Spana Company Limited may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, or legal requirements.

When material changes are made, we may notify users through the App, website, email, or other appropriate means.

The latest version of this Privacy Policy will be made available on the Spana website and within Spana App where applicable.

The effective date shown at the top of this Privacy Policy indicates when the current version became effective.

16. Governing Data Protection Requirements

Spana Company Limited processes personal information in accordance with applicable laws and regulations, including applicable personal data protection requirements in the United Republic of Tanzania.

17. Contact Us

© 2026 Spana Company Limited. All rights reserved.